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Contacting Us

If you have any suggestions or comments of how better we may be of assistance please do email us: info@fusion-designer-jewellers.com

Our preferred method of communication is by e-mail. It is our aim to respond to your e-mail within twelve hours but in some cases* this may take longer.

Telephone: 01243 778250 (10.00 am - 5 pm Monday - Saturday)

Fusion Designer Jewellers, 102 Grove Road, Chichester ,West Sussex, PO19 8AR.

 

Making a Purchase

We have tried to make purchasing items from our website as simple as possible. Please do not hesitate to contact us if you require any assistance during office hours.  All payments are processed by a secure server allowing you safe and worry free internet shopping. Fusion Designer Jewellers does not at any time view your card details. When making a payment please make sure your billing address, as entered in your account details, matches the registered statement address of your card (the address on the top of your card bank statement). If you require your order to be delivered to a different address, please amend the shipping address. This will only apply to orders placed within the United Kingdom. 

VAT

We are currently not VAT registered, so all prices are currently inclusive of VAT.

Cards

We accept Visa, Delta, Switch and Mastercard via Paypal, Sagepay and Google Checkout (from October 2010). 

If you are shopping from outside the United Kingdom, place your order and your credit card company will convert the transaction to your own currency.

What is PayPal?

PayPal is a third party payment processor which enables online Credit and Debit card payments. It is a secure system which has over 20 million registered users.

How do I use PayPal?
Add your items to the shopping basket then, when you are ready, view basket and select the 'Secure Checkout'. You will guided through placing your order by Paypal. You do not have to be a registered PayPal user to pay this way, however, if you wish to sign up to an account there is an option to do this at the end of the checkout. All orders are acknowledged by e-mail.

Is PayPal secure?
PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Once your information reaches PayPal it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.

Only PayPal has access to your confidential credit/debit card details.

Credit Card Security
All Credit and Debit cards are processed on secure servers by Sagepay (www.sagepay.co.uk) and Paypal (www.paypal.co.uk). At no time do we come into contact with and/or store your credit card information.

Comodo SSL Certificate

By using Comodo SSL we are guaranteed the highest possible encryption levels for online transactions as each Comodo SSL certificate is signed with NIST recommended 2048 bit signatures and provides up to 256 bit encryption of customer data.

Cheques

We do not normally accept cheques except for bespoke designer commissions. It is usual practice for a designer/maker to request a minimum 50% deposit for purchasing materials to make a piece of high value bespoke jewellery, e.g. engagement, wedding and eternity rings. If the timescale for commissioning (including hallmarking) a piece of bespoke designer jeweller is limited, we would respectfully suggest that the processing of a card payments through our merchant services terminal in the shop may prevent further delay. 

Terms and Conditions

Retail (Boutique) Jewellery
E & OE (Errors & Emissions Excepted) on any transaction or product.  You have a seven day cooling off period of in which to cancel your order and return any unworn and undamaged item after receipt.  *Please note earrings can not be returned for reasons of hygiene.

Bespoke Designer Jewellery Orders

 *Please note goods made to a customer's specification once ordered can not be cancelled.

Designer Jewellery Collections

While we try and ensure that all prices on our website are accurate, changes to the price of hand-madedesigner items may occur. In the unlikely event that we discover an error in the price in a piece of hand-crafted designer jewellery that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling. This may happen if an item from a collection becomes out of stock and in the process of ordering more stock/materials to hand-make another item we find that there has been an increase in price. The price of some raw materials; especially gold are currently subject to fluctuation.

Shipping and Handling

Retail (Boutique) Jewellery

All orders are packaged within a secure Jiffy bag and sent via Royal Mail Recorded or Special Delivery.
*Please note all items returned to us for an exchange must be at your own cost.

Postage and packaging options (April 2013)

Royal Mail


  • Designer Jewellery

All designer jewellery orders will be processed by the individual designers following the procedures for despatch of Retail (Boutique) Jewellery

Delivery Schedule

Retail (Boutique) Jewellery

We aim to dispatch your order within 3 working days if the item is in stock. Please contact us by phone during office hours should you require an item of stock urgently. Please allow a extra time near Christmas.

Bespoke Designer Jewellery

Some designer hand-made to order items may take up to 30 days.  We will contact you if whether this timescale will need to be extended due to extra time required for sourcing materials and or/hallmarking.

Back Orders

If your item is not in stock, we will endeavour to back order it for you. You will be emailed with the option to cancel your order if you would rather not wait.

Guarantee

Designer Jewellery

Hillary Corney  - Hillary's work is covered by an unconditonal guarantee against faulty workmanship. 

Retail (Boutique) Jewellery

Each item ordered is double checked to ensure it is of the merchantable quality. All products are brand new and are covered by a full 12 month guarantee against manufacturing faults. *Our guarantee does not cover misuse or accidental damage. Any item that is received damaged in the post or is incorrectly supplied will be exchanged free of charge within 7 days of receipt by us. This does not affect your statutory rights.

Cancellation

Retail (Boutique) Jewellery

You may cancel your order within 7 days (cooling off period) without reason if your order has not already been dispatched by sending an e-mail to info@fusion-designer-jewellers.com  

If your order has been dispatched then you may still return the items for a refund.  Refunds will be via the original purchase method and made back to the named person who purchased the goods. Postage costs will not be refunded unless there is a genuine manufacturing fault with the article.

Bespoke Designer Jewellery Orders

*Please note goods made to a customer's specification once ordered can not be cancelled.

Receiving your Order

Retail (Boutique) Jewellery

Please check all packaging for damage before opening your order(s). Please check your delivery note to check that you have received the correct product(s).

If you have ordered the wrong product, you can return it to us for an exchange. Please see our exchange policy.  You may be charged for redelivery.

 If we have sent the wrong product, which does not match the description on your invoice, you can return it to us for an exchange, you will not be charged for redelivery. Please refer to our returns policy.

Returns Policy

Retail (Boutique) Jewellery

Shipping costs will not be refunded except in the case of faulty goods or goods that have despatched in error. Any item may be returned within (7) days of purchase as long as the item has been unworn and undamaged and all the original packaging is enclosed. All articles are returned entirely at your own risk. Please note that proof of posting is not proof of delivery. Please ensure that packages are fully insured for loss or damage, we recommend that you return goods by "Special Delivery" Please do not mark your parcel silver, jewellery or any other luxury name as this increases the chance of the parcel going missing.

*Please note earrings can not be returned. This is due to hygiene reasons and  your statutory rights exclude the return of earrings. 

Exchanges

Retail (Boutique) JewelleryAny item may be returned for exchange within (7) days of purchase as long as the item has been unworn and undamaged and all the original packaging is enclosed. We are happy to exchange your item if you have ordered the wrong product, though you may be charged for redelivery. If we have sent the wrong product, which does not match the description on your invoice, you can return it to us for an exchange, you will not charged for redelivery.

*Please note earrings can not be returned. This is due to hygiene reasons and  your statutory rights exclude the return of earrings. 

Bespoke Designer Jewellery

 *Please note goods made to a customer's specification once ordered can not be cancelled.

Complaints

We hope that you will be delighted with the service and products you receive from us. In the unlikely event that you are not satisfied with any product or service that we have supplied then you may make a complaint in writing to:

Fusion Designer Jewellers, 50 Mill Street, Bideford, North Devon, EX39 2JR.

or by e-mail to info@fusion-designer-jewellers.com

We will endeavour to deal with your complaint will be dealt with within 3 working days.

Privacy Policy

Fusion Designer Jewellers respects your privacy and we will not pass on your details to any third party except where necessary to fulfil your order and when required to comply with legal directives.
Data collected by this site is used:
a. to take and fulfil customer orders
b. to administer and enhance the site and service
We only disclose information to third-parties for goods delivery purposes. We do not send random marketing emails to personal email addresses (spam).The type of information we will collect about you includes:
your name
address
phone number
email address
We do not collect or store credit/debit card details these are processed using third party secure servers. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. 
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may e-mail you in the future regarding special offers; however you will be able to unsubscribe from this at any time.  
We will give you the chance to refuse any marketing email from us or from associated designer/maker in the future.  

Cookie Policy

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. This website will not work without being able to set cookies on your browser to remember what pages you have visited, Put things in your basket, and to provide you with a good shopping experience. If you continue to use the site we will assume you have given your consent to us setting cookies on your web browser. If you do not give your consent then please don't continue to shop on this site. Unfortunately we cannot modify the website not to use cookies and this is also true of many internet shopping sites. The new EU cookie law is very poorly drafted by people who have absolutly no understanding of how shopping websites work. Even the UK goverments own websites cannot comply with this riduculous law. We will use cookies politely and we won't send spam or track your use of the site to target you with stuff you don't want.

You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us at info@fusion-designer-jewellers.com

 

bespoke jewellery made